The people working on Steam (and more generally, the team at Valve) seem to be on a transparency kick at the moment. There are multiple blog entries which try to open up particularly opaque bits of the company so users can understand what’s going on. Presumably there’s an element of using that understanding to defuse criticism when it comes to subjects like the terrible reputation of Steam’s support system and whether it’s warranted if you add in some more data. The most recent entry zeroes in on how the store itself works and aims to share the “thinking” the system has used to come up with game recommendations: … [visit site to read more]
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